Gorgias Review

Gorgias is the #1 AI-powered helpdesk built for ecommerce. Where customer conversations feel personal, generate sales, and fuel your brand's growth. Trusted by 15,000+ brands on their journey from first order to hundreds of millions in sales globally, including MVMT, Clove, Reebok, Olipop, Princess Polly, Bokksu, Steve Madden, Timbuk2, Arc'teryx, Quicksilver, Rip Curl, and MrBeast. **Gorgias Support Suite** - Step up support efficiency with AI. Bring all your support channels together into one platform, automating up to 60% of customer inquiries to deliver support efficiency and savings on operational costs. **Gorgias Marketing Suite** - Proactively interact with shoppers in real-time. Transform how you engage shoppers with proactive chat campaigns that reduce bounce rates by 37% and scalable, personalized shopping assistance that increases conversions. **Conversational AI with Sales & Support Skills** - Gorgias's AI Agent delivers brand-aligned conversations, resolving 60% of support inquiries and increasing conversions 2.5x with tailored recommendations. **Natural Extension of Shopify** - Edit Shopify orders, access real-time product information, and run promotional campaigns without ever leaving Gorgias. **100+ Integrations** - Bring all of your customer conversations and data together to create personalized and impactful interactions. Seamlessly integrate every channel and leverage 100+ ecommerce tools. Rated 4.6 on G2, 4.3 on Shopify App Store, and 4.1 on Trustpilot.

Category: Customer Support · Pricing: $10-900+/month · SaaSGuidr score: 8.3/10

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Common questions

Is Gorgias free?

Gorgias is a paid product ($10-900+/month). Check the vendor's site for a current free trial or demo.

What is Gorgias used for?

#1 AI-powered helpdesk built for ecommerce brands. Common uses include ecommerce customer support, order management, cart abandonment recovery.

What are the main downsides of Gorgias?

Reviewers most often mention: primarily ecommerce focused; can get expensive at scale; learning curve for full features.

What does Gorgias integrate with?

Gorgias integrates with Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce, Klaviyo and more.

How does Gorgias score on SaaSGuidr?

Gorgias scores 8.3/10 (Good) based on features, pricing value, ease of use, integrations and support.

Can I use Gorgias in Canada?

Gorgias is a cloud-based tool, so teams in Canada and the US can sign up online. Prices are usually shown in USD; check the vendor's checkout for CAD billing and applicable GST/HST.

Reviewed by Maya Chen, Senior Software Analyst · How we rate

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